Testimonials

From time to time we get a pat-on-the-back from a happy customer in the form of a letter or email, and it's great to be reminded that our dedication to exceeding our customers' expectations is appreciated. If you'd like to tell us how you think we're doing we'd love to hear from you.

John Dunn - Bournemouth, Dorset - 21/07/2011

"How is this for exemplary after-sales service? Eight years ago (yes, Eight!) I purchased some vanity basin units from WaterWorks in Bournemouth. After a few months, the biggest one, in our bedroom ensuite, started showing slight signs of crazed pattern under the surface glaze. This grew worse over the years until it covered most of the basin area. I finally contacted WaterWorks again eight years after purchasing and suggested that this probably a manufacturing defect as the other two basins still looked in pristine condition.

I sent some photos of the units and the crazing to WaterWorks admin and after examining them and without hesitation or quibble they forwarded the evidence to the manufacturers, who, also to their credit, immediately agreed to supply a new replacement basin.

I cannot remember receiving such prompt and exemplary service, all the more impressive nowadays when all business are going through tough times. The whole process took just over a week from start to finish. Many companies make such claims of after sale care, it is great to have fond one that actually delivers it. Unsurprisingly, I will definitely purchase future bathroom requirements from this company'."

               

Elly Pycroft - Bournemouth, Dorset - 01/08/10

"Paul, Just to say that I am VERY VERY pleased with my new bathroom. It looks lovely and it is a dream to use. Thanks very much for all your hard work, input and help in making it happen."

Mike & Cheryl Edwards – Bournemouth, Dorset – 08/01/10

"My wife and I would like to thank your staff most sincerely for the help and understanding in choosing our requirements. In particular Hazel at WaterWorks and Graham at Island Bathrooms are absolute gems and must be congratulated on their knowledge and help. Having been in business myself for many years, although now retired, I know just how difficult it is to recruit and keep good staff. You very much seem to have the best, we were very impressed."

Lee Fenn – Bournemouth, Dorset – 03/07/09

"To Richard. Many thanks for your help with the parts for our sink. We wouldn't have got that sort of service from B&Q, especially after four years! We were very pleased with your service when we originally bought our bathroom suite, etc. You certainly know your job and your advice and customer care are excellent. Thank you."

Adrian Fry – Christchurch, Dorset – 02/02/09

"I purchased a bathroom suite a couple of years ago from you, and last year I changed the toilet seat to a soft close type. This broke last week and I called and spoke to Matt in your sales department. He looked in to it for me and called me back to say that he had arranged with the manufacturer to have it replaced and I could collect a new one from your stores under guarantee. I know that I wouldn't have received this level of service from an internet site, and am pleased that I shopped locally. Thank you for the excellent service, I look forward to shopping with you again."

Tom Wills – Bournemouth, Dorset – 23/06/08

"I am taking the time to write to you, to express in words, how very pleased I have been with the excellent service that I received from Island Bathrooms. Graham's very efficient service that he provided, in keeping me informed at all times, and his customer care in ensuring that I would make good use of the space that I had available by helping me with the designs, has resulted in a bathroom that is incredibly elegant."

R. Westall – Bournemouth, Dorset – 13/06/08

"I recently had a problem with my shower door. I called you up, spoke to a very pleasant lady who dealt with it immediately. I received a new part the very next day directly from the manufacturers - at no charge. Thank you for your excellent service."

Susan Suliman – Christchurch, Dorset – 14/05/1999

"I am writing to say how impressed I have been by the service I have received. The showroom staff were always helpful, knowledgeable and professional."

Mr & Mrs Salnikov – Bournemouth, Dorset – 22/11/1998

"Professionalism is a word we have used to describe the fitting team and it is one which applies to you also. Your knowledge, guidance, confidence and humour have been greatly appreciated by us and we would not hesitate for one moment to recommend you to anyone contemplating the daunting task of "doing up" their bathroom. Thank you for all your help and efficiency."

Mr & Mrs. Stearn – Poole, Dorset – 25/03/1998

"I have been particularly grateful to Kim for all her time, trouble and expertise. She has been extremely helpful in guiding me through the uncharted territories of bathroom equipment and the advice has been invaluable. As you probably know, I have already refered 2 friends to Island Bathrooms on the strength of Kim's expertise, and will certainly have no hesitation in pointing others in your direction."

P.L. Nethercott – Poole, Dorset – 18/03/1998

"This letter is to express our great appreciation of the assistance and advice we have received from Tonia who throughout has familiarised us in great detail with the various choices available and more recently has organised minor after sales repairs. We have no hesitation in recommending your services."